Contact Us
This page explains how to contact the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs a casino, a regulator or a support organisation rather than a comparison site. If you are chasing a withdrawal, disputing a bonus term or want to self-exclude, the fastest route is usually not us — and we say so clearly below.
Email us
Write to [email protected]. Please include the casino name, the date, and a short description of what happened. Screenshots of terms, chat transcripts or payment confirmations help enormously; personal documents such as passports, bank statements or card numbers do not, and we ask you never to send them.
We are a small editorial operation, so replies are not instant. We read everything that arrives and prioritise corrections — if one of our pages carries an out-of-date bonus figure, a wagering requirement that has changed, or a payment method a site no longer supports, that goes to the front of the queue.
What we can help with
- Corrections to anything published on this site — offers, wagering terms, withdrawal limits, game ranges, licensing statements.
- Questions about how something works in general: what a 40x wagering requirement actually means, why an e-wallet deposit can void a bonus, how currency conversion eats into a win.
- Reader reports about a casino we cover, positive or negative. Patterns across several readers change how we write about a brand.
- Press, partnership and advertising enquiries.
What we cannot help with
- We cannot access your casino account, release a withdrawal, reverse a closure, or intervene in identity checks. We have no operational link to any operator.
- We cannot remove you from GAMSTOP or shorten an exclusion period, and we will not advise anyone on how to get around one.
- We do not give legal, tax or financial advice, and we do not offer tips, predictions or systems.
- We cannot confirm whether a specific individual is eligible for a specific offer. Only the operator can.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, Non Gamstop Casinos may receive a commission from the operator. That arrangement does not buy a position in our rankings, does not soften a review, and does not stop us listing a drawback. Our editorial ratings are our own judgement based on published terms and site research — they are not customer-review scores, and we have not deposited, played or withdrawn at any of these casinos. If you think a commercial relationship has coloured something we have written, email us and say which sentence.
Contacting the casinos themselves
For anything account-specific, go to the operator first. Most non GamStop casinos run 24/7 live chat plus an email address; some add a phone line or a ticket system. Response times vary by brand and by hour, and advertised speeds are not the same as delivered ones.
Three of the highest-rated brands on our non GamStop casinos comparison illustrate how different the contact experience and the terms behind it can be.
Betmica — the biggest headline number, and the conditions that come with it
Betmica sits top of our list on breadth: a large slots library, live dealer tables and a sportsbook under one login. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, which is among the largest match percentages we have recorded on this site. That size is exactly why you should read the terms before contacting support about it: very large percentage matches are typically spread across several deposits, carry a wagering multiple applied to bonus and sometimes deposit, cap the maximum stake per spin while a bonus is live, cap what you can cash out from free-spin winnings, and expire on a fixed clock. Ask Betmica's support to confirm the wagering multiple, the max bet, the expiry window and the cashout cap in writing before you deposit.
Limitation: a headline of this size is a marketing number, not a likely outcome. Unlocking the full amount would require deposits and turnover far beyond what most readers intend, and the practical value is much smaller than £5,700 suggests.
Kikibet — GBP-friendly headline, mixed-currency small print
Kikibet advertises 350% up to £5,555 and 300 free spins, quoted in pounds, which matters if you want to avoid conversion charges on every deposit and withdrawal. A sterling-denominated offer is a good sign, but confirm with support that the account itself is held in GBP rather than converted at the cashier — the two are not the same thing, and a card issuer can add its own fee on top.
Limitation: free spins attached to a package like this are usually released in daily tranches on named games, with their own separate wagering and a winnings cap. Ask which titles, how many per day, and what the cap is before you count them as part of the offer.
Betninja — a flatter, more readable welcome
Betninja advertises £1,000 bonus and 100 free spins to all new players. It earns a write-up here because the structure is easier to reason about than a four-figure percentage match: a capped cash bonus and a round number of spins. That simplicity makes support conversations shorter — there is less to clarify.
Limitation: "all new players" still means players who meet eligibility, minimum deposit and verification rules, and a £1,000 cap normally requires a substantial qualifying deposit to reach. Expect the same wagering, max-bet and expiry conditions as anywhere else.
Support and terms at a glance
| Casino | Advertised welcome offer | Editorial rating | Ask support to confirm |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | Deposit tiers, wagering multiple, cashout cap |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 | GBP account or converted cashier |
| Betninja | £1,000 + 100 free spins | 9.9 | Minimum qualifying deposit |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 | Euro pricing and conversion cost |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 | Spin value and expiry |
| Smash Casino | 600% up to €10,000 slots package | 9.9 | Number of deposits in the package |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 | How tiers combine |
| CoinPoker | 150% up to $2,000 | 9.7 | Crypto and USD handling |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 | Cashback basis and payout timing |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 | Game contribution to wagering |
Offers change without notice. Treat this table as a starting point for your own questions to the operator, not as confirmed current terms.
Money questions we are asked most
Most reader emails are about payments, so here is the general picture. Nothing below is specific to a named brand — verify it at the cashier before you commit funds.
- Cost to take part: minimum deposits at offshore casinos commonly sit in the £10–£20 range, and bonus offers usually set their own, higher minimum. A deposit that clears the cashier floor may still fail to qualify for the promotion.
- Debit cards: the familiar route for British customers, though some UK issuers decline gambling transactions to sites without a Great Britain licence. Credit cards are banned for gambling in Great Britain; a site that accepts one is not applying GB rules.
- E-wallets and PayPal: e-wallets are widely accepted offshore. PayPal availability is the exception rather than the rule at non GamStop sites — never assume it works, check the cashier.
- Bank transfer: usually the slowest route, sometimes the only one for larger withdrawals, and occasionally fee-bearing at the bank's end.
- Cryptocurrency: common at these operators, generally fast, and carrying its own risks — price movement between deposit and withdrawal, network fees, and no chargeback route.
- Fees and conversion: if the account is held in euros or dollars, every deposit and withdrawal may be converted. A spread of a few percent each way is a real cost against a £100 stake.
- Withdrawal timings and limits: e-wallets and crypto are typically quickest, cards slower, bank transfers slowest. Most sites impose daily, weekly or monthly withdrawal ceilings, and a large win can be paid in instalments over months.
- Verification: expect KYC identity checks before a first withdrawal and source-of-funds checks on larger amounts. Completing these early prevents the most common cause of delay.
What is behind the offers
The casinos we cover run broadly similar catalogues, and knowing the categories makes support questions sharper. Slots dominate, from low-volatility titles that pay small and often to high-volatility games with long dry spells, plus progressive jackpots pooled across operators. Table games cover blackjack, roulette and baccarat in RNG form. Live dealer rooms stream the same games with a human croupier and higher table minimums. Published RTP figures describe long-run averages across millions of rounds, not what any session will do. Most libraries are built from third-party software providers, and mobile play is generally browser-based rather than an app. Several of these brands also run a sportsbook beside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports — sometimes on a shared wallet, sometimes on a separate balance. Where a sports free bet is offered it normally carries minimum qualifying odds, often around 1.80 in decimal terms, and returns the winnings without the stake. If a bonus is casino-only, sports turnover may not count towards clearing it; ask.
Regulation, eligibility and where a complaint really goes
You must be 18 or over to gamble. The casinos listed on this site are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common, and that is precisely why they sit outside GAMSTOP, the free self-exclusion scheme covering operators licensed in Great Britain. Accepting British customers is not the same as being authorised to serve them, and we do not claim any specific licence for any brand without evidence.
The practical consequence is about redress. With a Great Britain-licensed operator you can escalate to an approved alternative dispute resolution body and ultimately to the Commission. With an overseas licensee, your route is the casino's own complaints procedure first, then its licensing authority — a slower, less certain process with no UK consumer-protection backstop. Nobody can guarantee a withdrawal, and no casino is completely safe. Keep records from day one.
If you are registered with GAMSTOP, the exclusion runs for six months, one year or five years and cannot be lifted early. Please do not email us asking for a workaround. Deposit and loss limits, account self-exclusion and blocking software are all worth setting up before you play, and GamCare offers free, confidential support in Great Britain via the National Gambling Helpline on 0808 8020 133, 24 hours a day. Our responsible gambling guidance covers these tools in detail.
How we assess what we publish
Our ratings come from desk research: published terms and conditions, cashier and licensing pages, game libraries and stated support channels, cross-checked against regulator and support-organisation sources. We have not tested accounts or withdrawals, and we do not present advertised speeds as measured results. Findings are dated — this page was last fact-checked on 26 September 2026 — and terms move faster than pages do. You can read more about the team and the method on our about page, and the rules covering use of this site sit in our terms and conditions.
Frequently asked
How long will a reply take?
We answer email in the order it arrives, with corrections prioritised. We do not publish a guaranteed response window because we would rather not promise one we cannot keep.
Can you get my withdrawal released?
No. We have no account access and no authority over any operator. Use the casino's complaints procedure, in writing, then escalate to its licensing authority. Send us the outcome — repeated reports change how we write about a brand.
Will you tell me which casino is safest?
We will not describe any casino as completely safe. We can tell you what a site publishes about its licence, its withdrawal limits and its dispute process, and what those mean for you.
Do you accept guest posts or paid reviews?
We accept commercial placements only where they are disclosed, and we do not sell ranking positions or favourable wording. Partnership enquiries go to the same address as everything else.
I sent feedback about a casino. What happens to it?
It is logged against the brand. One report is an anecdote; several consistent reports about the same problem — stalled verification, shifting bonus terms, unexplained closures — prompt a fresh look at the review.
Before you write to us
If your question is about an account, a payment or an exclusion, the operator, its regulator or GamCare will resolve it faster than we can. If your question is about whether a term is normal, whether a figure we published is still accurate, or how an offer actually works in practice, we are the right people. Email [email protected] with the detail, and we will take it from there.